Start Ivanti Voice Activity Quick Action

•About the Start Ivanti Voice Activity Quick Action

•Parameters

•Actions

About the Start Ivanti Voice Activity Quick Action

The Start Ivanti Voice Activity quick action configures and calls a web service for the Ivanti Voice application. Before configuring this quick action, you must set up the voice integration to Service Manager. See Configuring Ivanti Voice Integration.

When the quick action executes, the Service Manager server calls the Ivanti Voice web service, which in turn launches the voice application chosen, and sets any parameters specified as properties available to the voice application.

When a voice application is started via the web service, there is no active phone call; it is simply an interaction in Ivanti Voice terms. If the quick action initiates a phone call, you can use the Make Call block to initiate the call.

Start Ivanti Voice Activity Quick Action

If the Ivanti Voice web service is not configured correctly, Service Manager cannot retrieve the list of available voice applications and displays an error message.

Parameters

Parameter	Description
Enter action name	A unique name for the quick action.
Enter action description	Optional. A description of what the quick action does.
Enter category	Optional. The category. Select from the drop-down list.
Voice Application Name	The voice application to start.
Property Name	The property name to pass to the voice application.
Property Value	The property value to pass to the voice application.

Actions

Button	Action
	Adds fields to the list.
	Removes fields from the list.
Save	Commits your settings.
Cancel	Exits without saving.